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Team Valley Land Rover - Ticks All The Boxes

Customer Comments

We always value our customer’s views about the service they receive while at Team Valley Land Rover. To help us gather the views of our customers in an impartial way, Land Rover posts a feedback questionnaire to every customer who has any Service, Repair or Warranty work carried out by us, or who is recovered into us by Land Rover Assist. Land Rover then collates these and publishes the summary for all Land Rover Approved Service Centres on an internal Intranet site.

**Land Rover Customer Loyalty Programme Quarterly Reports**
	National Ranking	% Customers who would recommend	% Customers Who Rated Us Outstanding
2008 Q1 (Download full report)	1 out of 133	100	67
When asked "Was your vehicle ready at the promised time" 98% of customers said YES. When asked "Was the cost the same as the estimate" 89% of customers said yes
2008 Q2 (Download full report)	1 out of 138	96	65
When asked "Was your vehicle ready at the promised time" 100% of customers said YES. When asked "Was the cost the same as the estimate" 95% of customers said yes
2008 Q3 (Download full report)	1 out of 134	94	63
When asked "Was your vehicle ready at the promised time" 98% of customers said YES. When asked "Was the cost the same as the estimate" 90% of customers said yes
2008 Q4 (Download full report)	2 out of 136	90	59
When asked "Was your vehicle ready at the promised time" 93% of customers said YES. When asked "Was the cost the same as the estimate" 93% of customers said yes
2009 Q1 (Download full report)	1 out of 114	96	76
When asked "Was your vehicle ready at the promised time" 100% of customers said YES. When asked "Was the cost the same as the estimate" 93% of customers said yes
2009 Q2 (Download full report)	1 out of 116	95	76
When asked "Was your vehicle ready at the promised time" 95% of customers said YES. When asked "Was the cost the same as the estimate" 81% of customers said yes

Our customers will be pleased to know, that of the 144 Land Rover Approved Service Centres in UK, Team Valley Land Rover was ranked Number 1 for overall Customer Satisfaction.

Unlike some companies who will edit out the best customer comment to show their levels of customer service - we are pleased to be able to give you details of EVERY customer comment received between 10 October 2008 and 27 November 2008.

Question = What is your overall opinion of the service received on this visit to Team Valley Land Rover

Vehicle	Question	Customer Comment - Why is that?
Freelander	Outstanding	They were extremely helpful and friendly and provided me with a courtesy car and made a follow-up call
Freelander 2	Outstanding	Be cheaper :)
Freelander 2	Very Good	Their genuine concern shown in my problem
Discovery 3	Outstanding	Excellent, friendly customer service at the right price
Discovery 3	Very Good	Helpful, efficient, did what promised and charged what they quoted
Discovery 3	Outstanding	Very polite on phone, extremely helpful with everything concerning the service
Freelander 2	Outstanding	Could not be more helpful
Discovery 3	Very Good	All the facilities of the main dealer, nearer my home, at very reasonable prices
Ranger Rover	Very Good	They go out of their way to make sure you are OK – old fashioned quality service
Discovery 3	Outstanding	As stated above, if hadn’t been for Land Rover Team Valley I would have sold the car. The team at LR Team Valley make it their mission to ensure customers are happy & feel welcome.
Discovery 3	Outstanding	Compared to previous experience at main dealer at Newburn, Newcastle upon Tyne, this provider is a breath of fresh air
Freelander	Good	It was not outstanding and not poor
Range Rover Sport	Outstanding	Excellent customer service. They are there to sort out problems (not shrug there shoulders). Respect that vehicle is upper end of the market and therefore give a service associated with upper executive customers
Discovery 3	Very Good	The service was done in good time, any work to be carried out was quickly identified and carried out
Range Rover Sport	Very Good	Friendly staff, modern depo & workshop (very clean) and can do the job.
Freelander	Outstanding	Helpful friendly advice given. Picked up and dropped off at agreed time. Follow up call received
Range Rover Sport	Outstanding	Nothing was too much trouble. Very helpful, very pleasant, always doing things to suit your requirements
Freelander 2	Outstanding	Friendly staff who fixed a problem which could not be fixed by ****** Service Centre
Range Rover	Outstanding	Personal service, cal is always ready when promised. If problems arrive they always keep me informed of problems
Discovery 3	Very Good	very friendly, super attitude
Range Rover	Outstanding	I moved to Team Valley from ********** when they first opened. The service cannot be compared it is so much better and more cost effective for me
Freelander 2	Very Good	Team Valley land Rover always accommodate you and try their utmost to solve any problems
Freelander 2	Very Good	Did exactly what they said they would do and did it when they said they would
Freelander	Outstanding	Nothing too much trouble, repaired the same day
Defender	Very Good	friendly, helpful, accommodating, lovely
Freelander 2	Outstanding	Convenient, cost very competitive, polite, efficient
Range Rover Sport	Outstanding	Phoned them stating my problem and that ******** couldn’t look at my car for 5 days. They resolved the problem and carried out my service at a fraction of the price of ******. They wanted my custom – unlike ********.
Freelander 2	Outstanding	They were helpful in the collection and return of the car and turned up on time.
Freelander	Very Good	Good Staff, pleasant, easy to talk to, all work done well.

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Team Valley Land Rover Service CentreExperience the Difference

Team Valley Land Rover - Ticks All The Boxes

Customer Comments

Team Valley Land Rover Service Centre
Experience the Difference